Privacy Policy

PRIVACY POLICY

Date last modified: May 2020

Your privacy is important to us. At EuroPharma, Inc. we are committed to maintaining the privacy and accuracy of your personal information and to protecting such information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

This Statement of Privacy describes how EuroPharma, Inc. treats information received about you when you provide information to us. Some of the topics covered by the EuroPharma, Inc. Privacy Policy are:

  • How we collect your personal information
  • What personal information is collected
  • Why and how your personal information is used
  • How your personal information is protected
  • Disclosure of personal information to outside parties
  • Your rights regarding the personal information collected

By using our Sites, interacting with our social media platforms, participating in our Text Message Program, subscribing to newsletters, participating in promotions, or communicating with us over the phone or email you consent to our privacy policy.


How is Personal Information Collected?

When you visit this site, EuroPharma, Inc. records certain information that your Web browser sends whenever you visit any Web site.

EuroPharma, Inc. collects information that you provide when placing an order, logging in to your account, subscribing to newsletters, subscribing to our Text Message Program, participating in promotions, utilizing our store locator services, interacting with our social media platforms (e.g., Facebook, Instagram, etc), communicating with us over the phone, email or otherwise, or other requests for information. Like most Web sites, we use cookies to gather general visitor information and track visits to our Web site.


Cookies and Other Tracking

EuroPharma, Inc. collects information, and authorizes our third party vendors to collect information, about our users on our site and for other services. Common tracking tools are used to collect this information. These tools may include Cookies, Pixels, and other similar technologies.

Cookies:
EuroPharma, Inc. and others use a technology commonly known as a "cookie," which is a small data file our server places on your computer or mobile device to recognize your device and provide personalized features and advertisements. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Through cookies, we are able to collect information that we use to improve our websites and mobile applications, improve your overall experience on them, and personalize your experiences and advertisements. For example, through cookies, we can keep count of return visits to our website or our advertisers' or partners' websites, collect and report on aggregate statistical information, authenticate your login credentials, and manage multiple instances of our websites in a single browser. We may also collect other data through cookies, such as the page or website that referred you to us, and your current IP address. The cookies we place on your hard drive are known as "first-party cookies" and any cookies placed by third parties are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Disabling Cookies:
Most major web browsers provide users with the option to accept or reject cookies. Opting out of the use of cookies to deliver targeted advertising relies on information in the unique cookies placed on your web browser by our partners, so if you delete cookies, use a different device, or change web browsers, you may need to opt out again. Please note that if you use your browser settings to block all cookies you may not be able to access parts of our or others' websites. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Since cookies allow you to take advantage of some of our essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to utilize certain features on our websites, such as adding items to your shopping cart, proceeding to checkout, or using services that require you to sign in.

Pixel Tags:
We also collect information through the use of "pixel tags" on our websites and in email messages we may send to you that may be placed by us or third parties with whom we partner. "Pixels," also known as "Web beacons," are tiny graphic files or code snippets, not visible to the human eye, that can be included in HTML-encoded email messages and web pages. When such a message is opened in an HTML-capable email program, the recipient's computer or device will communicate with our server to retrieve the pixel tag file, allowing us to record and store, along with the recipient's email address, the date and time the recipient viewed the email message, the fact that the recipient's email client is capable of receiving HTML-encoded email, and other standard logging information. The pixel tag may also see or read cookies. EuroPharma, Inc. may use pixel tags in order to measure and understand traffic better, improve site performance, track visitor behavior to improve user experience, and for tracking promotional and marketing campaign response, among others. You can disable the pixel tag feature by changing the settings on your email client to prevent the automatic downloading of images, changing your browser settings to omit images, disabling Javascript, or there are commercial software packages available that can omit pixel tags and most advertisements.

Behavioral Advertising on Third-Party Websites:
We also work with third parties that use tracking technologies on our websites and on other websites in order to provide and track tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These third-party partners may place or recognize a unique cookie on your hard drive. They may help EuroPharma, Inc. place first party cookies from our servers, or third-party cookies from their own or other third-party servers. EuroPharma, Inc. and our advertisers and third-party advertising partners may use cookies in order to collect information about you, which may include how many times you have seen an ad or whether you have interacted with an ad. We and our partners may also use cookies to provide you with interest-based or behavioral advertising. The use of third-party cookies is not covered by this Privacy Policy as these third parties are subject to their own privacy policies. If you choose to opt-out of behavioral advertising using these cookies, you will still be served with advertisements on the Internet, but they may not be tailored to your interests. Most major web browsers provide users with the option to accept or reject third-party cookies. Opting out relies on information in the unique cookies placed on your web browser by our partners, so if you delete cookies, use a different device, or change web browsers, you may need to opt out again.


What Personal Information is Collected?

The Web browser information sent and recorded may include your Web request, Internet Protocol (IP) address, browser type, URLs, landing pages, the amount of time spent on particular pages, the dates and time of your request, device information, location information, products you viewed, searched for, or recently purchased, the phone number you used to call us, and one or more cookies that may uniquely identify your browser. During some visits to our Web site, we may use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (i.e. scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

When you place an order or create an account, you may share different types of personal information with us such as your name, shipping/billing address, email address, phone number, payment information, and survey response data. If you sign up as a member of our Affiliate Program, we may also collect information about your business such as your (or your organization’s) name, email address, street address, phone number, tax identification number, and information about your website (i.e. the URL).

When you subscribe to the EuroPharma, Inc. Text Message Program, we collect your mobile phone number.

We may also collect information that you publicly post on our social media pages such as our Facebook®, Instagram®, or YouTube® pages.

EuroPharma, Inc. does not knowingly collect any personal information from children under 18 years of age. If you are under 18, you may only use this site with the consent and involvement of a parent or guardian.


How is Your Personal Information Used?

When you do provide us with personal information we may use that information to fulfill your requests for products or to help personalize our offerings to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. Some examples are listed below:

  • To process and fulfill orders
  • To register and service your account
  • To process payment
  • To provide you with a service
  • To improve customer service
  • To better understand your needs and how we can improve our products
  • To respond to reviews, comments, or other feedback you may provide to us
  • To send you emails to notify you of your order status, any company news, product updates, promotions, etc.
  • To send you text messages to notify you of promotions, new product updates, etc.
  • To administer surveys or market research
  • To undertake statistical analysis and research, and for demographic profiling purposes
  • To carry out other purposes which are disclosed to you and to which you consent

Personal information collected by EuroPharma, Inc. is never sold.


How do we Protect Your Personal Information?

EuroPharma, Inc. takes reasonable steps to protect personal information. EuroPharma, Inc. uses technologies and processes such as access control procedures, network firewalls, and physical security. These technologies and methods increase the security and privacy of information traveling to, from, and within the EuroPharma, Inc. network.

EuroPharma, Inc. also safeguards personal information from unauthorized access. Only authorized EuroPharma, Inc. employees, service provides, or agents carrying out permitted business functions are authorized to access personal information.

Although we have excellent security measures in place, no data transmission over the Internet is one hundred percent secure. As a result, we cannot guarantee the security of any information you submit to our Site.


Is Any of Your Personal Information Disclosed to Outside Parties?

EuroPharma, Inc. does not sell your personal information to an outside party.

EuroPharma, Inc. does share your personal information with service providers that assist with our business activities, including payment card processors, shipping carriers, marketing partners, coupon delivery vendors, data enhancement services, and companies that help us improve our products and services. We do not allow service providers to share or use your personal information for any purpose other than providing the contracted services on EuroPharma, Inc.’s behalf. Additionally, we require our service providers to keep your personal information secure.

EuroPharma, Inc. may share your personal information in other circumstances as required by law or if we believe sharing the personal information will help protect the safety, property, and rights of our customers, associates, and other persons.


Third Party Websites

Some applications on this Web site are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. Visitors should consult the other Web sites’ privacy policies as EuroPharma, Inc. has no control over information that is submitted to, or collected by, these third parties. Each third party Web site is solely responsible for its own privacy practices and policies.


Your Privacy Choices: Opt-Out

Marketing:
We offer you various ways to opt-out of receiving certain communications from us. If you would like to opt-out of receiving email marketing communications from us, you may click the “Unsubscribe” link found at the bottom of EuroPharma, Inc. marketing emails that we send and follow the easy instructions to opt-out, or you may click the "Update your preferences" link to update your email settings. If you would like to opt-out of receiving marketing phone calls, you can inform the agent with whom you speak that you would like to be placed on EuroPharma, Inc.’s "Do Not Call" list. If you wish to no longer participate in the Text Message Program, you can opt-out by replying “STOP” to a text message from us. If you wish to be removed from the list of customers who receive direct mail and other EuroPharma, Inc. advertisements through the mail, contact us by any of the following methods: Phone: 877-575-5155; Email: customerservice@europharmausa.com; U.S. Mail: EuroPharma, Inc. 955 Challenger Drive, Green Bay, WI 54311. Please be sure to include your full name and mailing address that you would like removed from our postal mailing list. Please allow sufficient time for your preferences to be processed and updated.

Online and Display Advertising:
To learn some of the ways that you can opt-out of targeted online and display advertising, see the section above titled “Cookies and Other Tracking” for more information. Changes to EuroPharma, Inc.’s Privacy Policy EuroPharma, Inc. may make changes to this statement from time to time. We will post changes to our privacy statement here, so be sure to check back periodically. Your continued use of EuroPharma, Inc. sites and/or interactions with EuroPharma, Inc. constitutes your agreement to this Privacy Policy and any future revisions.


What are Your Rights?
If you want to update or modify your personal information please contact us by sending an email to info@terrynaturallyvitamins.com or calling 877-575-5155.

If you reside in California, you have the right to request the personal information collected, what the personal information collected was used for, and what third parties the personal information was shared with for the preceding calendar year. This request can be made twice per calendar year. As a California resident, you also have the right to request deletion of your personal information from EuroPharma, Inc. and affiliated third party service providers. To submit a request, please click here or call 877-575-5155.