Shipping Information

SHIPPING INFORMATION

DOMESTIC

Our goal is to ship your order immediately and completely. All orders are processed within 24-48 hours (Monday - Friday). Orders are not processed on weekends or holidays. Orders placed on weekends or holidays will be processed the following business day. We do not ship to PO boxes through 2nd Day Air or Next Day Air.  If you are unable to provide a valid street address for postal delivery when placing an order, please use our store locator to find a store near you that carries Terry Naturally products.

Standard Shipping — FREE

  • Packages shipping within the 48 contiguous states are shipped for FREE regardless of dollar amount or size. A surcharge may apply to packages weighing over 25 pounds.
  • UPS SurePost is our primary standard service carrier for all orders. UPS SurePost utilizes USPS for the final part of the shipment process.
  • Please use a valid street address or PO box as your shipping destination.
  • Please allow 7-10 business days from ship date for delivery.
  • Please note that we ship Monday through Friday, excluding US holidays.

How to track a package with UPS SurePost®

UPS SurePost tracking helps you determine the status information, current tracking status, and delivery status of your package. The easiest way to track UPS SurePost is by using the tracking number. Please follow these simple steps to track your package:

  • Copy your tracking number from the confirmation email you received from us.
  • Visit ups.com or usps.com (if your shipment has already been passed to the carrier).
  • Locate the tracking section for either website. Typically, the tracking field is located on the main page.
  • Paste the tracking number from the confirmation email into the 'Tracking Numbers' field and press 'Enter.'
  • You will see the shipping status, delivery history, and arrival time.

 

Alaska, Hawaii & US Territories — $18.95

  • Applies to orders shipping to Alaska, Hawaii, Puerto Rico, American Samoa, Micronesia, Guam, Marshall Islands, Mariana Islands, Palau and the Virgin Islands.
  • Please allow up to 10 business days from the ship date for delivery.
  • Please use a valid street address or PO box as your shipping destination. We do not ship to PO boxes to US Territories. If you are in a US Territory, please use a valid street address as your shipping destination.
  • Note: Remote locations in Alaska may take longer than 10 business days due to varying delivery schedules in the area.

2nd Day Air — $18.95

  • Applies only to packages shipping within the 48 contiguous states.
  • Please allow two business days to receive your package when choosing this option.
  • Orders received after 12:00 pm Central Time will ship the following business day.
  • 2nd Day Air shipments release Monday through Friday, excluding US holidays.
  • Orders that include more than 6 units of one item number are not eligible for the 2nd Day Air option.
  • We do not ship to PO boxes. Please use a valid street address as your shipping destination. 

Next Day Air — $26.95

  • Applies only to packages shipping with the 48 contiguous states.
  • You should receive your package the very next business day when choosing this option.
  • Orders received after 12:00 pm Central Time will ship the following business day.
  • Next Day Air shipments release Monday through Friday, excluding US holidays.
  • Friday shipments will arrive Monday.
  • Orders that include more than 6 units of one item number are not eligible for the Next Day Air option.
  • We do not ship to PO boxes. Please use a valid street address as your shipping destination. 

 

INTERNATIONAL

We're sorry, but we do not ship to international destinations. 

 

Please Note: If your order is returned to us due to banned / restricted products, a wrong address, refusal to pay customs fees, refusal to accept order, or because no one was there to accept delivery of your order, we will refund your credit card as follows:

• You will be refunded the total amount of the order minus the shipping charge and 20 percent of the value of the order as a re-stocking fee. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return postage fees, etc.

• If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs there will be no credit processed for the product(s).